These Terms and Conditions apply to services arranged or provided by Birmingham House Clearance.
By accepting a quotation, booking a service or allowing work to begin, you agree to these Terms and Conditions.
Please read them carefully before confirming your booking.
For the purposes of these Terms and Conditions:
“Company”, “we”, “us” or “our” means Birmingham House Clearance.
“Customer”, “you” or “your” means the individual, company, landlord, executor, solicitor, agent or other person requesting or purchasing our services.
“Service” means the house clearance, flat clearance, furniture removal, waste removal or other service specifically agreed with you.
“Property” means the premises from which items are being removed or at which the Service is being carried out.
“Quotation” means the price or estimated price we provide based on the information supplied to us.
“Items” means furniture, household contents, belongings, rubbish, waste or other material which you have asked us to remove.
Birmingham House Clearance provides property-clearance and associated removal services.
The exact work included in your booking will be the work agreed when we provide your quotation or booking confirmation.
A booking does not automatically include any service that has not been specifically agreed.
Where additional work is requested on the day, we may agree to undertake it subject to:
We reserve the right to decline work that falls outside the service originally agreed.
Our quotations are based on the information available to us at the time.
This may include:
It is important that the information you provide is accurate.
Where photographs or videos are requested, they should show the contents and access as clearly as reasonably possible.
A quotation may change where the actual job is materially different from the information originally provided.
House-clearance quotations depend heavily on the actual amount being removed.
If we arrive and discover substantially more items than originally described, we may:
We will normally discuss any material price change with you before undertaking the additional work.
Examples may include:
You are responsible for ensuring we can obtain reasonable access to the Property at the agreed time.
You should tell us in advance about anything that may affect access, including:
Where parking permits or permissions are required specifically for access to your Property, these should be arranged by you unless otherwise agreed.
If access is materially different from what was described when the quotation was given, the price or scope of work may need to be reviewed.
Where possible, suitable parking or loading access should be available close to the Property.
You should inform us before the booking if:
Additional carrying distance or delays caused by parking arrangements may affect the time required to complete the Service.
Any parking charges specifically incurred in connection with your job may be payable by the Customer where this has been agreed.
By asking us to remove an item, you confirm that you have the legal authority to authorise its removal.
You must not ask us to remove property belonging to:
unless you have the authority to do so.
Once an item has been removed from the Property, it may not be possible to recover it.
You are therefore responsible for deciding what should and should not be removed before clearance begins.
Before the Service begins, you should remove or clearly identify anything that must remain at the Property.
This includes:
We strongly recommend separating these items physically from anything being cleared.
We cannot reasonably inspect every box, bag, drawer or container to determine whether it contains something you intended to keep.
If certain furniture or belongings are staying at the Property, you must make this clear before work begins.
Where possible, items that are staying should be:
This is particularly important during full or near-full property clearances.
Certain materials may require specialist handling and may not form part of an ordinary house clearance.
You must tell us in advance if the Property contains anything potentially hazardous or unusual.
Examples may include:
We reserve the right to refuse any item that cannot safely or lawfully be transported or disposed of through the agreed Service.
Specialist disposal may need to be arranged separately.
Very heavy, oversized or unusual items should be disclosed before the quotation is accepted.
These may include:
We reserve the right to decline an item where we believe moving it could create an unreasonable risk to:
Where loft contents are included, safe and reasonable access must be available.
Unless specifically agreed otherwise, customers should not assume that our team will enter:
We may ask for loft contents to be brought to an accessible area where safe entry is not possible.
Safety takes priority over completion of any particular item.
Garages, sheds and garden areas must be included when describing the clearance if their contents are to be removed.
These spaces can contain substantial additional volume and may materially affect the quotation.
You should also inform us about:
Some items may require separate assessment.
Electrical items may be accepted where they form part of the agreed clearance and can be transported and dealt with appropriately.
Appliances must be disconnected before removal unless we have specifically agreed otherwise.
We do not undertake electrical, gas or plumbing disconnection work unless explicitly agreed and appropriately arranged.
The Customer remains responsible for ensuring appliances are safely disconnected before removal.
Fridges and freezers should normally be:
Food should not be left inside appliances unless agreed in advance.
Any unusual refrigeration equipment should be disclosed before booking.
Large furniture may need to be moved through:
You should tell us if you know an item:
Where dismantling has not been included in the booking, additional work may need to be agreed separately.
We will take reasonable care while carrying out the Service.
However, the Customer should tell us before work begins about:
House clearances may involve moving large and heavy furniture through restricted spaces.
We cannot accept responsibility for deterioration or failure of an already damaged or structurally defective part of the Property simply because ordinary clearance work was taking place nearby.
Nothing in these Terms excludes liability where it cannot legally be excluded.
Where items become waste as part of the Service, they will be dealt with in accordance with applicable waste-management requirements.
Different types of material may be:
We may separate materials where practical.
Items removed from a Property may cease to be available to the Customer once collection has begun, so customers should make all keep/remove decisions before loading.
Where legally required or appropriate for the work being undertaken, relevant waste-transfer information may be recorded.
The Customer agrees to provide accurate information regarding the type and origin of the material being removed where reasonably required.
Some clearances may contain items capable of being reused, donated, recycled or resold.
Unless a separate agreement has been made regarding a particular item, the quotation relates to completing the agreed clearance Service rather than providing individual valuations for every item removed.
If you believe an item may have significant financial or sentimental value, remove it from the clearance before work begins or discuss it with us specifically.
Any allowance or adjustment relating to reusable or valuable items must be agreed before the Service.
Do not assume that furniture, antiques, electrical goods or other contents will automatically reduce the price of a clearance.
Condition, demand, transport, storage and resale practicality can all affect whether an item has useful resale value.
We will make reasonable efforts to attend at the agreed time or within any agreed arrival window.
House-clearance work, traffic, access problems, vehicle issues and circumstances outside our reasonable control can occasionally cause delays.
Where we become aware of a material delay, we will try to inform you as soon as reasonably possible.
Unless expressly agreed otherwise, an estimated arrival time should not be treated as a guaranteed deadline.
The Property should be ready for the Service at the agreed time.
Delays may occur where:
Where substantial additional waiting time or work is created by circumstances within the Customer’s control, an additional charge may be agreed.
If you need to cancel or change your booking, please contact us as early as possible.
Any cancellation or rescheduling charge will depend on:
Where you are a consumer, nothing in these Terms removes any cancellation or other statutory rights you have under applicable UK consumer law.
Where you specifically request that a Service begins during a statutory cancellation period, additional rules may apply.
Where a deposit is required, the booking is not confirmed until the deposit has been received unless we agree otherwise.
The booking confirmation should state:
Any terms relating to refunding a deposit will be subject to the cancellation terms agreed at the time of booking and your statutory rights.
Payment must be made in accordance with the terms agreed when the Service is booked.
Unless otherwise agreed, any outstanding balance is due at the agreed stage of the Service.
We may decline to commence or continue work where payment arrangements have not been complied with.
We will not apply charges that have not been agreed or reasonably explained to the Customer.
If you request work beyond the original booking, we may provide a revised or additional price.
Additional work can include:
No customer is obliged to accept additional optional work merely because we have attended the Property.
Our team may stop or refuse work where continuing would create an unreasonable safety risk.
This may include:
Safety decisions may be made by the person carrying out the Service at the Property.
Customers should keep children and animals away from active loading and carrying areas wherever reasonably possible.
House-clearance work can involve:
This helps protect both customers and the people carrying out the clearance.
We may use authorised drivers, contractors, disposal facilities or other service providers where reasonably required to complete the Service.
Where this occurs, the booking remains subject to these Terms unless you are informed otherwise.
We will not be responsible for delays or failure to perform caused by circumstances that we could not reasonably control.
These may include:
Where practical, we will attempt to rearrange affected work.
If you are unhappy with any part of the Service, please contact Birmingham House Clearance as soon as reasonably possible.
Providing:
will help us investigate.
We will aim to deal with complaints fairly and reasonably.
We make reasonable efforts to keep information on BirminghamHouseClearance.com accurate and current.
Website information is provided as general guidance and does not replace the specific terms of an individual quotation or booking.
Where there is a difference between general website information and a written quotation specifically provided for your job, the written booking information will normally take precedence.
Personal information supplied to Birmingham House Clearance will be handled in accordance with our Privacy Policy and applicable data-protection requirements.
Customer information may be used where reasonably necessary to:
Nothing in these Terms and Conditions is intended to exclude or restrict any rights that cannot legally be excluded or restricted.
If you are purchasing the Service as a consumer, you retain your rights under applicable UK consumer law.
These Terms and Conditions and any dispute or claim arising from them will be governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory rights available to consumers.
For questions about these Terms and Conditions or a booking, contact:
Hello@birminghamhouseclearance.com
